Spot the subtle signs of stress

Not every puppy bounds into the clinic full of confidence. Some are naturally cautious, others may be overwhelmed by new sights, smells and sounds. In this course, you’ll learn how to recognise the often-overlooked signals of stress and anxiety - from the 'ladder of communication' to the Four F’s - so you can intervene early and prevent negative experiences.
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Retriever puppy cautiously approaching a woman in greeting

About This Course

    1. Supporting shy and anxious puppies in clinic - overview

    2. Words matter

    1. How to recognise shy and anxious puppies

    2. The Ladder of Communication

    3. Understanding canine body language Pt.1

    4. Understanding canine body language Pt.2

    1. The Four F's

    2. What causes dogs to respond differently to stress?

    3. Why are some puppies more timid and nervous than others?

    4. "It's nothing to be afraid of"

    1. ELEMENTS Framework

    2. The importance of space

    3. How much space is enough space?

    4. How to achieve space within a practice

    5. Avoid using food lures - why?

    6. Discussions to have with puppy parents

    7. Using ADAPTIL to support shy and anxious pups

    8. CEVA Reference Guide 2025

    1. References

    2. What did you learn?

    3. Want to learn more?

Course details

  • £35.00
  • 21 lessons
  • Additional downloadable content
  • Plus additional references

  • Online study

    Flexible, at-home study to fit your schedule so you can learn at your own pace

  • Lifetime access

    Once enrolled you will have lifetime access to all course content and additional downloads

  • Science-led

    Fully referenced and developed using scientific and experience-based knowledge from highly accredited professionals within the animal behaviour sector

Authors

Gwen Bailey

Puppy School Founder and Director

Internationally renowned behaviourist, Gwen Bailey BSc(Hons), is Founder and Director of Puppy School. She is a Clinical Animal Behaviourist and Animal Training Instructor with the Animal Behaviour Training Council (ABTC), member and past Chair of the Association of Pet Behaviour Counsellors (APBC), author of 14 books on dog training and behaviour, including The Perfect Puppy, and is considered one of the leading practitioners in her field.

Nicole Harris

Puppy School Behaviour Team

Nicole has been running Puppy School classes since 2009. She is an Animal Behaviour and Training Council (ABTC) registered Clinical Animal behaviourist and Animal Training Instructor and sits on the committee for the Association of Pet Behaviour Counsellors (APBC). She is also a certified member of the Fellowship of Animal Behaviour Clinicians (FABC), a member of the Association of Pet Dog Trainers (APDT) and the Professional Association of Canine Trainers (PACT). Nicole creates and presents Puppy School’s twice-yearly puppy behaviour courses for tutors and associates.

Claire Luscombe

Puppy School Behaviour Team

Claire has played an important and innovative role in Puppy School since its inception, running classes for over 20 years and now helping to teach and educate our existing tutors and trainees. She is a Regional Manager for Devon, and Animal Behaviour and Training Council (ABTC) registered Animal Training Instructor and member no. 01336 of the Association of Pet Dog Trainers (APDT).

Understand the 'why' behind anxiety

Genetics, past experiences, and gaps in socialisation all play a role in how puppies respond to the world. By understanding these underlying factors, you’ll be better equipped to explain to puppy parents why their pup might be struggling - without blame or judgment - and guide them towards the right next steps.
A dachshund puppy lying on its back looking worried

Practical support in clinic and beyond

This course includes actionable strategies to help shy and anxious puppies feel secure during clinic visits, including safe-space setups, distance management, and positive handling techniques. You’ll also gain advice to share with owners - from creating calm at home to knowing when to seek extra behavioural support - ensuring puppies get the best start both inside and outside your practice.
Retriever puppies settled in a group puppy session with chews looking relaxed

Give every puppy the very best start

Shy and anxious puppies need support, and you’re in the perfect position to provide it. This course equips you with the knowledge and practical tools to build trust, reduce stress, and empower puppy parents to do the same.
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